Privacy Policy

1. Introduction

Welcome to 109.Detailing's Privacy Policy. This document explains how we collect, use, and protect your personal information when you use our services or visit our website. We are committed to ensuring the privacy and security of your data.

By using our services or website, you consent to the practices described in this Privacy Policy. Please take the time to read and understand our privacy practices.

Last updated: April 7, 2025

2. Information We Collect

2.1 Personal Information

We may collect the following personal information when you book our services, create an account, or contact us:

• Name and contact information (email address, phone number, address)
• Vehicle information (make, model, year, color, license plate number)
• Payment information (credit card details, billing address)
• Service history and preferences
• Communication records between you and our team

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain technical information, including:

• IP address and device information
• Browser type and version
• Operating system
• Pages visited and time spent on our website
• Referral source
• Location information (if enabled on your device)

3. How We Use Your Information

We use your personal information for the following purposes:

• To provide and improve our detailing services
• To process appointments, payments, and refunds
• To communicate with you about your service appointments and updates
• To send promotional offers and newsletters (with your consent)
• To maintain accurate records of your vehicle's service history
• To analyze and improve our website performance and user experience
• To comply with legal obligations
• To resolve disputes and enforce our agreements

4. Information Sharing

We respect your privacy and do not sell, rent, or lease your personal information to third parties. However, we may share your information in the following circumstances:

4.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you. These providers have access to your personal information only to perform specific tasks on our behalf and are obligated to protect your information.

4.2 Legal Requirements

We may disclose your information when required by law, such as in response to a court order, subpoena, or other legal request. We may also share information to protect our rights, privacy, safety, or property, or that of our customers or others.

4.3 Business Transfers

If 109.Detailing is involved in a merger, acquisition, or sale of all or a portion of its assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, alteration, or disclosure. We use industry-standard encryption technologies when transferring and receiving sensitive data.

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us.

6. Cookies & Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. Cookies are small text files stored on your device that help websites recognize returning visitors.

6.1 Types of Cookies We Use

• Essential Cookies: Required for basic website functionality
• Preference Cookies: Remember your settings and preferences
• Analytics Cookies: Help us understand how visitors interact with our website
• Marketing Cookies: Track visitors across websites to display relevant advertisements

6.2 Cookie Control

Most web browsers allow you to control cookies through their settings. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information. These may include:

• Access: The right to request copies of your personal information
• Rectification: The right to request correction of inaccurate information
• Erasure: The right to request deletion of your personal information
• Restriction: The right to request restriction of processing of your data
• Data Portability: The right to request transfer of your data to another organization
• Objection: The right to object to certain types of processing

If you wish to exercise any of these rights, please contact us using the information provided in the "Contact Us" section.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on our website with an updated "Last updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

For significant changes that materially affect how we use your personal information, we will notify you by email or through a notice on our website before the changes take effect.

9. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry as soon as possible and within the timeframe required by applicable law.